At Camping Promotion, we’re as passionate about getting your gear to you as we are about your outdoor adventures. Our shipping and returns policies are designed to be as straightforward as pitching a tent!

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to suit your needs:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping (orders over £50): Delivered via EMS within 15-25 business days after dispatch

Note: Delivery times may vary for international orders and during peak seasons. We currently ship worldwide except to some Asian countries and remote locations.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure checkout.

Returns & Exchanges

Key Points

  • 15-day return window from delivery date
  • Items must be unused, in original packaging with all tags attached
  • Free returns for faulty items
  • Refunds processed within 5-7 business days

How to Return an Item

Follow these simple steps to return or exchange an item:

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Product details
  • Reason for return/exchange

Use this template to ensure we have all the information:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Camping Promotion Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund/Exchange for [Product Name]]

I confirm the item is unused, in its original packaging with all tags attached.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Wait for Approval

Our camping-crazed support team will review your request within 1-2 business days and email you with return instructions and (if applicable) a return shipping label.

Step 3: Package and Ship

Securely pack the item in its original packaging (or equivalent protection) with all accessories, manuals, and tags. Affix the return label (if provided) and ship to:

Camping Promotion Returns
48 37A Lower York St
Wakefield, GB WF6G 7OX

For exchanges, please clearly indicate your preferred replacement item.

Refund Information

When will I get my refund?

After we receive and inspect your return (typically within 3-5 business days):

  • Credit card/PayPal payments: Refunds processed within 5-7 business days (timing depends on your bank)
  • Original shipping costs: Non-refundable unless the return is due to our error

Exchange Processing

Exchanges take approximately 10-15 business days to process (including return shipping and new item dispatch). We’ll email you tracking information once your replacement ships.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Airbeds (unless defective)
  • Beach and body boards (once used)
  • Camping cookware and utensils (unless in original sealed packaging)
  • Personal hygiene items

Faulty Items

If your camping gear arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and replacement at no cost to you.

International Returns

For customers outside the UK, return shipping costs are your responsibility unless the item is faulty. Please mark the package as “Returned Goods” to avoid customs charges.

Questions?

Our camping enthusiasts are happy to help! Contact us at [email protected] or write to us at our Wakefield address.

Now that you know our straightforward shipping and returns policy, shop with confidence for your next outdoor adventure!

The Camping Promotion Team